Over a year ago I managed to get iTunes 9.x.y working on my Windows XP 64 bit machine.
I had to try so many stuff, that I didn't really keep track of what I did :( The only things I wrote down were:
- At startup of iTunes 9 I did get iTunesHelper is not installed correctly or something. I just clicked it away, it didn't seem to hurt anything.
- In the end everything worked, though I manually always started Mobile Apple Device service
- I do always get the popup about not being able to burn CDs. No problem.
- When plugging in the iPod I still always get this popup:
But now (february 2011) I wanted to upgrade my iTunes 9 to iTunes 10 because my OS on my iPod Touch was still at 3.x, and more and more apps are not running on 3.x anymore, they require 4.x and higher.
I knew it was going to be a nightmare, remembering the iTunes 9 installation. But this time I decided to keep track of it as detailed as possible. Hopefully it helps somebody...
I'll write down the steps as how I did them, so read through them all before trying yourself, you might be able to skip certain steps because they didn't work... WARNING: it is definitely not a clean walk-through!
- Goal is to follow the steps from http://skunkwerks.wordpress.com/2008/04/13/getting-itunes-to-work-with-windows-xp-x64
- Downloaded the 64b Vista version iTunes64Setup.exe from the Apple site
- First thought I could just try to run the .exe, since it's just an upgrade. But after some thought, thought I needed to modify the .msi file(s), since they do a check at startup. And, since all I need is an updated iTunes I don't think I even need to run all .msi files, only the modified iTunes64.msi (with the edits from the first post, NOT the deletion of entries as in this post).
- Installer starts successful, see screenshot (sorry for the Dutch):
- Let it install where the 9.x.y was already installed: C:\Program Files (x86)\iTunes
- A popup showed saying itunes+quicktime needs sp2 or higher. See screenshot:
Just hit OK, install continues afterwards and it said successfully installed.
- And iTunes starts fine! Note that I still manually have to start the Mobile Apple service. I do that before starting iTunes, then plugin the iPod (with popup see screenshot), Then start iTunes.
I also still do always get the popup about not being able to burn CDs. No problem.
- But now i get popup saying "itunes requires a newer version of Apple Mobile Support. Please uninstall both Apple Mobile Device Support and iTunes, then install iTunes again.". See screenshot:
So it seems I do need to run AppleMobileDeviceSupport64.msi.
But first edit it also. And instead of deleting entries, also here I just change 600 to 501.
Starting AppleMobileDeviceSupport64.msi gives again needs SP2 or higher.
So I also changed (VersionNT=501 And ServicePackLevel>=2) Or VersionNT>=600
to (VersionNT=501 And ServicePackLevel>=2) Or VersionNT>=501.
Yup .msi starts now, installs update in C:\Program Files (x86)\Common Files\Apple\Mobile Device Support
Got popup saying it didn't pass windows logo testing. Continue anyway.
Again for USB driver.
And again. ipod goes on/off. Shows popup again that tries to open 2 programs when inserting ipod.
Successful!! Note that it didn't require a restart and that I did not re-install iTunes.
Yeah: ipod lights up, sync in progress
- It now asks for 4.2 upgrade of iPod software! yeah! See screenshot:
- Hit Download and update, then it says automatically checking for updates is disabled. If you hit cancel, nothing happens. So you have to select "Check this time":
Then iTunes says my iPod isn't synced, are you sure to contiue? Canceled and did that sync first, making sure all my apps etc are in iTunes too.
Selected Upgrade again, yup started downloading 4.2.1, see screenshot:
- Crap, got error 1603/1604, while popup Find new hardware wizard was suddenly showing up!
Apple support link with some more info: http://support.apple.com/kb/TS1275
Crap, can't find a driver (usbaapl). Seems it didn't get installed?
So did this order of .msi running:
Selected "recover" each time.
Still didn't work, got 1604 error or something.
Note that iTunes does see that the phone needs to be recovered, but it just fails after a long time with a 1603 or 1604 error. That indicates something is wrong with the USB connection.
- Then I manually got the driver from AppleMobileDeviceSupport64.msi as described here (using lessmsi*.exe): http://discussions.apple.com/thread.jspa?messageID=5619588
Yeah but which one do I need, the 64b or 32b? Guess the 64b, that's named usbaapl64.
Note that you need to do Have disk as in http://support.apple.com/kb/TS1538
Ah now got 1604 error (device was sometimes recognised, then windows says new device found again etc)
Did what is says here for error 1604 (turn if off etc):
Showing Preparing iPod for restore... for a long time... minutes... Again 1604 error.
So the USB driver is just not set up correctly.
You hear when you try the restore (if the device is recognised in iTunes), the USB ping "rings" twice, meaning something is happening twice or something.
Don't think that should happen. I also see the ipod flash shortly, then it's just dark.
- I did read somewhere that in this case you're kindof lost, so you need to restore the iPod OS via another PC/Mac for which everything is working. After that's on the iPod, you can restore from the 64b iTunes...
Luckily I have such a PC around: XP 32bit. Downloaded the latest iTunes 10, installed, and plugged in the iPod. iTunes detected it needed restoring so it put 4.2.1 on it! Note that I didn't give my device a name at the end of the restoring (thinking that should come from the XP 64b iTunes anyway...).
- So after this, plugged it back in on the XP 64b. But it was not seen/recognised by iTunes! Though in the Windows Device Manager it said Apple iPod!
- Then I did update the driver as in here in the part Troubleshooting iTunes <-> iPhone Link/Sync
After that, the Device Manager says Apple Mobile Device USB driver! See screenshot:
- And (since) iTunes was already started, it started immediately restoring apps! Yeah!! See screenshot progress:
Darn! An error occurred restoring this ipod (-402620395):
- Before hitting OK, I removed any provisioning files I had on the ipod as said here in the post "bkynaston post: Posted: Jun 23, 2010 6:45 PM"
Hit Ok. After this it tries to sync again.
Yes! It says: iPod sync is complete. OK to disconnect.
- And yes, finally, finally, after about 1 day of working on this, my iPod is ok again! Even the language is back to English!
Finally! Hope I never have to do this again...
Here's some other knowledgebase tip(s) that I looked at and tried